At HeyBet, your personal data belongs to you. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you have over your own data as a Bangladesh player on our platform.
Your privacy matters to HeyBet. We do not sell your personal data to third parties. We collect only what we need to run the platform, process your payments, and keep your account secure. This policy tells you everything.
HeyBet is committed to protecting the privacy of every player who uses our platform. This Privacy Policy applies to all users of HeyBet — including registered players, visitors to the website, and anyone who interacts with our platform in any way. It covers how HeyBet collects, stores, uses, and protects personal data in connection with the operation of our online casino and sports betting services in Bangladesh.
By registering an account on HeyBet or using our platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, you should not use HeyBet.
HeyBet takes data protection seriously. We apply industry-standard security measures to protect your information, and we only share your data with third parties where it is strictly necessary to operate the platform or comply with legal obligations. We never sell your personal data to advertisers, data brokers, or any other commercial third parties.
HeyBet will never sell your personal data. Your information is used only to operate your account, process payments, and keep the platform secure.
HeyBet collects personal data that is necessary to provide our services to Bangladesh players. The categories of data we collect are outlined in the table below:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration and age verification |
| Contact Data | Email address, phone number | Account communication and support |
| Financial Data | bKash/Nagad number, bank account details, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Platform security and fraud prevention |
| Usage Data | Games played, bets placed, session duration, login times | Platform improvement and responsible gaming |
| Communication Data | Live chat transcripts, email correspondence, support tickets | Customer support and dispute resolution |
| Verification Data | ID documents, selfies, proof of address | KYC compliance and account verification |
HeyBet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.
HeyBet collects your personal data through several channels. Understanding how we gather information helps you stay in control of what you share with us.
HeyBet only collects data that is necessary for a specific, legitimate purpose. We do not collect data speculatively or for purposes we have not disclosed in this policy.
HeyBet uses your personal data for the following purposes. For each purpose, we have identified the legal basis on which we rely to process your data:
HeyBet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a new legal basis for the processing.
HeyBet does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited circumstances:
Every third party that receives your data from HeyBet is contractually required to protect it and use it only for the specific purpose for which it was shared.
HeyBet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use our services. A cookie is a small text file stored on your device when you visit a website.
The types of cookies HeyBet uses are:
You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using HeyBet, but some features may not function as intended. Note that disabling essential cookies may prevent you from logging in or using core platform features.
HeyBet does not use third-party advertising cookies or share cookie data with advertisers. Our cookies exist solely to operate and improve the platform.
HeyBet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.
While HeyBet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.
HeyBet retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
When your data is no longer required, HeyBet will securely delete or anonymise it in accordance with our data disposal procedures. You may request early deletion of certain data — see Section 9 for your rights.
As a HeyBet player, you have the following rights over your personal data. You can exercise any of these rights by contacting HeyBet support via live chat or email at [email protected].
HeyBet will respond to all privacy rights requests within 30 days. In some cases, we may need to verify your identity before processing your request. Note that certain rights are subject to legal limitations — for example, we cannot delete transaction records that we are legally required to retain.
HeyBet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use HeyBet or provide any personal data to us.
If HeyBet discovers that personal data has been collected from a person under 18, we will immediately close the associated account, delete all personal data collected, and forfeit any balance held in the account. If you believe a minor has registered on HeyBet, please contact us immediately at [email protected].
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. HeyBet supports all efforts to keep gambling away from underage individuals.
The HeyBet platform may contain references to third-party services such as payment processors and game providers. These third parties operate under their own privacy policies, which HeyBet does not control. When you interact with a third-party service through HeyBet, that service's privacy policy governs how your data is handled by them.
HeyBet carefully selects its third-party partners and requires all partners who handle player data to maintain appropriate data protection standards. However, HeyBet is not responsible for the privacy practices of third-party services beyond the contractual obligations we impose on them.
If you have concerns about how a specific third-party partner handles your data, please contact HeyBet support and we will provide the relevant information.
HeyBet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification. The updated policy will be published on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how HeyBet protects your data. Your continued use of HeyBet after any changes are published constitutes your acceptance of the updated policy.
Bookmark this page and check it occasionally. We will always be upfront about any changes to how we handle your personal data.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how HeyBet handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond promptly.
For data erasure requests, data access requests, or any other formal privacy rights exercise, please email us with the subject line "Privacy Request" and include your registered email address and account username so we can locate your data quickly.
Privacy at HeyBet isn't just a policy document — it's built into how we operate every single day. Here's what that looks like in practice for every Bangladesh player.
HeyBet has never sold player data and never will. Your personal information is not a product. We collect only what we need to run your account and process your payments — nothing more.
Every page of HeyBet — from login to withdrawal — is protected by SSL encryption. Your data travels between your device and our servers in a fully encrypted tunnel that third parties cannot read.
We only collect data that has a clear, specific purpose. If we don't need it to run your account or comply with the law, we don't collect it. No speculative data gathering, no hidden tracking.
You can request access to your data, ask us to correct it, or request deletion at any time. HeyBet responds to all data rights requests within 30 days. Your data, your rights — we respect both.
HeyBet will never send you promotional emails or SMS messages unless you have explicitly opted in. You can withdraw your marketing consent at any time from your account settings or by contacting support.
Automated systems monitor your account around the clock for signs of unauthorised access or suspicious activity. If something looks wrong, we act immediately to protect your account and your data.
HeyBet protects your data so you can focus on what matters — enjoying great games and winning big. Join hundreds of thousands of Bangladesh players who trust HeyBet with their information every day.
By registering, you confirm you are 18+ and agree to HeyBet's Privacy Policy and Terms and Conditions.