HeyBet Terms and Conditions for Bangladesh Players

01 Acceptance of Terms

By accessing, registering on, or using the HeyBet platform in any way — including browsing the website, creating an account, making a deposit, placing a bet, or playing any game — you confirm that you have read, understood, and agreed to these Terms and Conditions in full.

These terms apply to all users of HeyBet, including registered players, visitors, and anyone who interacts with the platform in any capacity. If you are using HeyBet on behalf of another person, you confirm that you have the authority to bind that person to these terms.

HeyBet reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised effective date. Your continued use of HeyBet after any changes are published constitutes your acceptance of the updated terms. It is your responsibility to check this page periodically for updates.

02 Eligibility and Age Requirements

HeyBet is strictly an 18+ platform. You must be at least 18 years of age to register an account, make a deposit, or place any bet on HeyBet. By registering, you confirm that you are 18 years of age or older.

HeyBet reserves the right to request age verification documents at any time. If you are unable to provide satisfactory proof of age, your account may be suspended and any funds held pending verification may be returned to the original payment method, minus any winnings generated during the unverified period.

In addition to the age requirement, you must also confirm the following to be eligible to use HeyBet:

• You are not acting on behalf of another person for the purpose of gambling.
• You are not a professional player exploiting system vulnerabilities or bonus structures.
• You are not located in a jurisdiction where online gambling is explicitly prohibited by law.
• You are not a current employee, contractor, or immediate family member of a HeyBet employee.
• You have not previously been excluded or banned from HeyBet under any account.

03 Account Registration and Security

Each player is permitted to hold only one account on HeyBet. Creating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of any balances held within them.

When registering on HeyBet, you must provide accurate, complete, and up-to-date information. This includes your full name, date of birth, email address, and phone number. Providing false information during registration is a breach of these terms and may result in immediate account closure.

You are responsible for maintaining the confidentiality of your HeyBet account credentials, including your username and password. HeyBet will never ask for your password via email, live chat, or any other communication channel. If you believe your account has been accessed without your authorisation, you must contact HeyBet support immediately.

• Do not share your HeyBet login credentials with anyone.
• Use a strong, unique password for your HeyBet account.
• Log out of HeyBet when using shared or public devices.
• Enable any available two-factor authentication options on your account.
• Notify HeyBet support immediately if you suspect unauthorised access.

HeyBet is not liable for any losses resulting from unauthorised access to your account where you have failed to take reasonable steps to protect your login credentials.

04 Deposits and Payment Methods

HeyBet accepts deposits via bKash, Nagad, Rocket, and bank transfer. All deposits must be made from a payment method that is registered in your own name. Deposits made from third-party payment accounts are not permitted and may result in account suspension pending investigation.

The minimum deposit on HeyBet is ৳200 for mobile money methods. There is no maximum deposit limit, though HeyBet reserves the right to request source-of-funds documentation for large deposits as part of its compliance obligations.

Deposits are credited to your HeyBet balance instantly for mobile money methods. Bank transfer deposits may take longer depending on your bank's processing times. HeyBet is not responsible for delays caused by third-party payment processors.

• All deposits must be made in Bangladeshi Taka (BDT).
• HeyBet does not charge fees on deposits, though your payment provider may apply their own charges.
• Deposits cannot be reversed once credited to your HeyBet balance.
• HeyBet reserves the right to refuse or reverse deposits that appear suspicious or fraudulent.

05 Withdrawals

Withdrawals on HeyBet are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and to protect players from unauthorised withdrawals. Withdrawals to a different payment method may be permitted in exceptional circumstances at HeyBet's discretion, subject to additional verification.

The minimum withdrawal amount on HeyBet is ৳500. Withdrawals are typically processed within 10–15 minutes for bKash and Nagad. Bank transfer withdrawals may take up to 24 hours depending on your bank. HeyBet processes withdrawals around the clock, including weekends and public holidays.

• Your account must be fully verified before your first withdrawal can be processed.
• Withdrawals will only be processed to accounts registered in your own name.
• HeyBet does not charge withdrawal fees, though your payment provider may apply charges.
• Withdrawals of bonus funds are subject to the wagering requirements outlined in Section 6.
• HeyBet reserves the right to delay withdrawals pending identity verification or fraud checks.

06 Bonuses and Promotions

HeyBet offers bonuses and promotional offers to both new and existing players from time to time. All bonuses are subject to specific terms and wagering requirements that will be clearly stated at the time the bonus is offered. It is your responsibility to read and understand the terms of any bonus before accepting it.

General bonus terms that apply across all HeyBet promotions unless otherwise stated:

• Bonuses must be wagered a minimum number of times before they can be withdrawn. The specific wagering requirement will be stated in the promotion details.
• Only one bonus may be active on your HeyBet account at any time.
• Bonuses are non-transferable and cannot be exchanged for cash directly.
• HeyBet reserves the right to withdraw any bonus offer at any time without prior notice.
• If HeyBet determines that a bonus has been claimed fraudulently or in bad faith, the bonus and any associated winnings will be forfeited and the account may be closed.
• Bonus funds are separate from real money funds. Real money funds are used first when placing bets, unless otherwise specified.

07 Gameplay and Betting Rules

All games available on HeyBet use certified random number generators (RNG) to determine outcomes. Game results are final once confirmed by the system. HeyBet does not manipulate game outcomes and has no ability to influence the result of any certified RNG-based game.

For sports betting, all bets are settled according to the official result of the relevant sporting event as confirmed by the relevant governing body. In the event of a dispute regarding a result, HeyBet's decision is final.

• Bets placed in error cannot be cancelled once confirmed by the system.
• HeyBet reserves the right to void bets placed on events where the odds were clearly incorrect due to a technical error.
• In the event of a game or platform malfunction, HeyBet reserves the right to void affected bets and return stakes to players.
• Minimum and maximum bet limits apply to all games and betting markets on HeyBet. These limits are displayed within each game or market.
• HeyBet reserves the right to limit the maximum winnings payable on any single bet or game session.

By placing a bet or playing a game on HeyBet, you accept that the outcome is determined by chance or skill as applicable, and that HeyBet is not responsible for any losses incurred during normal gameplay.

08 Prohibited Activities

The following activities are strictly prohibited on HeyBet. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Fraud and cheating: Any attempt to manipulate game outcomes, exploit software vulnerabilities, or use unauthorised third-party tools.
• Money laundering: Using HeyBet to deposit, transfer, or withdraw funds derived from illegal activities.
• Multiple accounts: Creating more than one account on HeyBet under any circumstances.
• Bonus abuse: Systematically exploiting bonus offers through coordinated play, multiple accounts, or any other method designed to extract value without genuine play.
• Collusion: Coordinating with other players to gain an unfair advantage in any game or betting market.
• Chargebacks: Initiating a chargeback or payment reversal on any deposit made to HeyBet without first contacting support to resolve the issue.
• Automated play: Using bots, scripts, or any automated software to place bets or play games on HeyBet.
• Underage access: Allowing or facilitating access to HeyBet by anyone under the age of 18.

09 Responsible Gaming

HeyBet is committed to promoting responsible gaming among all Bangladesh players. We believe that gaming should be an enjoyable form of entertainment, not a source of financial or personal harm. HeyBet provides a range of tools to help players manage their gaming activity responsibly.

The following responsible gaming tools are available to all HeyBet account holders:

• Deposit limits: Set daily, weekly, or monthly deposit limits from your account settings. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.
• Session time reminders: Configure alerts to notify you after a set period of continuous play.
• Self-exclusion: Temporarily or permanently exclude yourself from HeyBet at any time. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period.
• Reality checks: Periodic pop-up notifications showing your session duration and net gaming activity.

If you believe your gaming is becoming a problem, we strongly encourage you to use the self-exclusion tool or contact HeyBet support for assistance. HeyBet takes all responsible gaming requests seriously and will act on them promptly.

10 Privacy and Data Protection

HeyBet collects and processes personal data in accordance with its Privacy Policy. By registering on HeyBet, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy.

HeyBet uses your personal data for the following purposes:

• Account registration and identity verification.
• Processing deposits and withdrawals.
• Providing customer support.
• Complying with legal and regulatory obligations.
• Sending promotional communications where you have opted in to receive them.
• Detecting and preventing fraud and prohibited activities.

HeyBet does not sell your personal data to third parties. Data is shared only with payment processors, identity verification services, and regulatory bodies as required by law. For full details of how HeyBet handles your data, please review the Privacy Policy.

11 Account Suspension and Termination

HeyBet reserves the right to suspend or close any account at any time, with or without prior notice, if it determines that the account holder has breached these Terms and Conditions or engaged in any activity that HeyBet considers harmful to the platform or other players.

Grounds for account suspension or closure include but are not limited to:

• Breach of any provision of these Terms and Conditions.
• Providing false or misleading information during registration or verification.
• Engaging in any prohibited activity as outlined in Section 8.
• Failure to complete identity verification within the required timeframe.
• Suspicion of money laundering, fraud, or other illegal activity.
• Initiating a chargeback or payment dispute without first contacting HeyBet support.

You may also close your HeyBet account voluntarily at any time by contacting support. Upon voluntary closure, any remaining real money balance will be returned to your registered payment method after deducting any applicable fees. Bonus balances are forfeited upon account closure.

12 Limitation of Liability

HeyBet provides its platform on an "as is" and "as available" basis. While HeyBet makes every effort to ensure the platform is available and functioning correctly at all times, it does not guarantee uninterrupted access or error-free operation.

To the maximum extent permitted by applicable law, HeyBet is not liable for:

• Any losses arising from technical failures, server downtime, or connectivity issues beyond HeyBet's reasonable control.
• Any losses arising from your failure to comply with these Terms and Conditions.
• Any indirect, consequential, or incidental losses arising from your use of HeyBet.
• Any losses arising from unauthorised access to your account where you have failed to protect your credentials.
• Any losses arising from your reliance on information provided on the HeyBet platform.

Nothing in these terms limits HeyBet's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

13 Changes to These Terms

HeyBet reserves the right to update, modify, or replace these Terms and Conditions at any time. When material changes are made, HeyBet will notify registered players via email or an in-platform notification. The updated terms will be published on this page with a revised effective date.

If you do not agree with any changes to these terms, you must stop using HeyBet and close your account. Continued use of HeyBet after the effective date of any changes constitutes your acceptance of the updated terms.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the HeyBet support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the HeyBet platform — the fastest way to get a response.
• Email: [email protected] — responses within 2 hours during business hours.
• FAQ: Many common questions are answered in the HeyBet FAQ.

For responsible gaming support, account closure requests, or self-exclusion, please contact support directly via live chat for the fastest response.